Multichannel support. Zero lost conversations.
SLA response timers, agent collision warnings, Knowledge Base auto-lookup, and email/social conversion.
Modules: Tickets, Attendant & Knowledge Base — fully modular and integrated.
Support tickets from every channel
Omnichannel ticket engine, SLA enforcement, AI knowledge suggestions — on your own infrastructure at a fraction of Zendesk pricing.
Experience Pragmatismo Helpdesk BETA
Tickets is your AI-assisted support system following Microsoft Dynamics nomenclature. Create and manage support cases, track resolution times, and leverage AI to suggest solutions and automate common responses.
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Omnichannel Ticketing: Unify support inquiries from email, website widgets, and WhatsApp into a single shared inbox.
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AI Auto-Answers: Resolve common inquiries instantly using AI bots trained on your company's knowledge base.
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SLA Monitoring & Analytics: Track agent response times, customer satisfaction, and SLA targets with live dashboards.
Omnichannel Ticketing
Unify support inquiries from email, website widgets, and WhatsApp into a single shared inbox.
AI Auto-Answers
Resolve common inquiries instantly using AI bots trained on your company's knowledge base.
SLA Monitoring & Analytics
Track agent response times, customer satisfaction, and SLA targets with live dashboards.
Why businesses choose Pragmatismo Helpdesk
100% Data Sovereignty
Your files and data remain entirely inside your own servers. Rest assured with native compliance for LGPD, GDPR, and strict internal security standards.
AI-Powered Efficiency
Automate document draft compilation, write summaries, and generate templates directly with built-in private AI running securely on your instance.
Zero Per-User Licensing Fees
Scale to unlimited users without worrying about escalating seat costs. You pay only for the virtual server resources, saving up to 80% compared to SaaS suites.
Sovereign Helpdesk & Tickets Pricing
Pay only for the VPS server resource sizes. **Zero per-user licensing fees.** Ticketing workflows, automated customer queues, and shared knowledge bases are pre-installed and 100% free on your private VPS.
One Flat Server Cost. Zero Seat Fees.
Why pay a monthly tax for every user in your company? Deploy Pragmatismo Helpdesk on your private server and scale to unlimited seats for free.
| Capability |
Self-Hosted Choice
Pragmatismo
|
Zendesk | Freshdesk |
|---|---|---|---|
| Self-Hostable CoreDeploy the complete code on your own servers with zero vendor lock-in. | Yes (0 license fee) |
No (Cloud lock-in) |
No (Cloud lock-in) |
| User Licensing FeesLicensing cost per seat as your organization grows. | $0 (Unlimited agents) |
$19 / agent / mo |
$15 / agent / mo |
| Pricing StructureBilling scaling model: flat hosting vs per-seat licenses. | Flat VM rate ($10/mo) |
Scales per agent seat |
Scales per agent seat |
| AI Auto-Answers (Whisper/LLM)Auto-resolving client support tickets with private AI bots. | Yes (Included) |
+$19 / agent / mo |
+$15 / agent / mo |
| SLA Alerts & EscalationsAutomating escalation paths for high-priority support. | Yes (Native) |
Paid plans |
Paid plans |
Unlike commercial SaaS suites that rent you software per seat, Pragmatismo runs inside a lightweight, highly optimized container on your private hardware or standard cloud VM. Your licensing fee is $0. Whether you support 10 or 1,000 users, your only cost is the flat VPS resource (starting at just $10/mo).
Even Better Together
Bundle your subscription with our other modules for discounts.
Ready to deploy?
Configure your plan below, see the pricing breakdown, and checkout instantly.