IT service desk that resolves incidents faster
Service catalog requests, change management approval paths, SLA count-down breaches, and CMDB assets.
Modules: Project, Tickets & Knowledge Base — fully modular and integrated.
ITIL incident pipelines with automated SLA enforcement
CMDB dependency graphs, change management approval paths, and real-time SLA countdowns — all on your own infrastructure at sub-10ms response times.
Experience Pragmatismo IT Service Support BETA
ITSM is the IT service management module of General Bots Suite. Create and resolve incidents, manage service requests through a catalog, maintain a configuration management database (CMDB), and leverage a knowledge base to speed up resolution times.
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ITIL Incident Workflows: Manage internal hardware, software, and network issues with custom escalation routes.
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CMDB Asset Dependency: Track physical machines, cloud VMs, and service dependencies using interactive graph maps.
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Auto-SLA Escalate Alerts: Notify IT team leads on WhatsApp if high-priority server tickets breach SLA timelines.
ITIL Incident Workflows
Manage internal hardware, software, and network issues with custom escalation routes.
CMDB Asset Dependency
Track physical machines, cloud VMs, and service dependencies using interactive graph maps.
Auto-SLA Escalate Alerts
Notify IT team leads on WhatsApp if high-priority server tickets breach SLA timelines.
Manage IT Service Support via Chat
Interact with your module directly via WhatsApp or team chat.
Why businesses choose Pragmatismo IT Service Support
100% Data Sovereignty
Your files and data remain entirely inside your own servers. Rest assured with native compliance for LGPD, GDPR, and strict internal security standards.
AI-Powered Efficiency
Automate document draft compilation, write summaries, and generate templates directly with built-in private AI running securely on your instance.
Zero Per-User Licensing Fees
Scale to unlimited users without worrying about escalating seat costs. You pay only for the virtual server resources, saving up to 80% compared to SaaS suites.
Sovereign IT Service Desk Pricing
Pay only for the VPS server resource sizes. **Zero per-user licensing fees.** Full ITSM ticketing, CMDB asset management, and technical knowledge bases are pre-installed and 100% free on your private VPS.
One Flat Server Cost. Zero Seat Fees.
Why pay a monthly tax for every user in your company? Deploy Pragmatismo ITSM Support on your private server and scale to unlimited seats for free.
| Capability |
Self-Hosted Choice
Pragmatismo
|
Zendesk ITSM | Freshservice |
|---|---|---|---|
| Self-Hostable CoreDeploy the complete code on your own servers with zero vendor lock-in. | Yes (0 license fee) |
No (Cloud lock-in) |
No (Cloud lock-in) |
| User Licensing FeesLicensing cost per seat as your organization grows. | $0 (Unlimited agents) |
$19 / agent / mo |
$15 / agent / mo |
| Pricing StructureBilling scaling model: flat hosting vs per-seat licenses. | Flat VM rate ($10/mo) |
Scales per agent seat |
Scales per agent seat |
| CMDB Dependency Graph (SQL)Visual interactive asset map for server hierarchies. | Yes (Native) |
Enterprise tier |
Enterprise tier |
| Auto-SLA MonitorsEscalating ticket timelines and alerts. | Yes (Native) |
Paid plans |
Paid plans |
Unlike commercial SaaS suites that rent you software per seat, Pragmatismo runs inside a lightweight, highly optimized container on your private hardware or standard cloud VM. Your licensing fee is $0. Whether you support 10 or 1,000 users, your only cost is the flat VPS resource (starting at just $10/mo).
Even Better Together
Bundle your subscription with our other other modules for discounts.
Ready to deploy?
Configure your plan below, see the pricing breakdown, and checkout instantly.